{"id":370,"date":"2023-10-19T18:48:07","date_gmt":"2023-10-19T07:48:07","guid":{"rendered":"https:\/\/catchymarketing.com.au\/nras\/?page_id=370"},"modified":"2024-06-26T23:07:35","modified_gmt":"2024-06-26T13:07:35","slug":"what-to-do-when","status":"publish","type":"page","link":"https:\/\/catchymarketing.com.au\/nras\/what-to-do-when\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.25.2″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_direction=”158deg” background_color_gradient_stops=”#681565 0%|rgba(104,21,101,0.93) 50%|rgba(145,40,143,0.69) 99%” background_color_gradient_overlays_image=”on” background_image=”https:\/\/catchymarketing.com.au\/nras\/wp-content\/uploads\/2023\/10\/FAQ-page-puppies.jpg” background_position=”top_center” background_vertical_offset=”49%” hover_enabled=”0″ background_last_edited=”on|phone” background_position_phone=”top_right” background_horizontal_offset_phone=”24%” locked=”off” global_colors_info=”{}” sticky_enabled=”0″][et_pb_row _builder_version=”4.22.2″ _module_preset=”default” custom_padding=”50px||50px||true|” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.22.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.22.2″ _module_preset=”default” text_text_color=”#FFFBF7″ text_line_height=”1.9em” header_font=”|700|||||||” header_text_align=”left” header_text_color=”#FFFFFF” header_font_size=”40px” header_2_font=”|700|||||||” header_2_text_color=”#91288F” custom_margin=”||0px|||” locked=”off” global_colors_info=”{}”]<\/p>\n

Frequently asked questions<\/h1>\n

Find the help you need here<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.22.2″ _module_preset=”default” background_color=”#FFFBF7″ background_image=”https:\/\/catchymarketing.com.au\/nras\/wp-content\/uploads\/2023\/09\/paws-background-corner.png” background_size=”initial” background_position=”top_center” global_colors_info=”{}”][et_pb_row column_structure=”3_5,2_5″ make_equal=”on” _builder_version=”4.25.2″ _module_preset=”default” width=”90%” custom_padding=”4px|||||” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.22.2″ _module_preset=”default” text_line_height=”1.9em” header_2_font=”|700|||||||” header_2_text_align=”left” header_2_text_color=”#91288F” custom_margin=”||30px|||” global_colors_info=”{}”]<\/p>\n

Lost animals & Rehoming<\/span><\/h2>\n

[\/et_pb_text][et_pb_accordion open_toggle_text_color=”#91288F” closed_toggle_background_color=”#FFFFFF” toggle_icon=”;||divi||400″ icon_color=”rgba(145,40,143,0.35)” use_icon_font_size=”on” icon_font_size=”20px” _builder_version=”4.25.2″ _module_preset=”default” toggle_font=”|700|||||||” body_line_height=”1.6em” custom_margin=”||||false|false” border_radii=”on|10px|10px|10px|10px” border_color_all=”rgba(145,40,143,0.3)” global_colors_info=”{}”][et_pb_accordion_item title=”What to do if you found a cat or a dog?” open=”on” _builder_version=”4.22.2″ _module_preset=”default” custom_margin=”||20px||false|false” global_colors_info=”{}” toggle_font_size=”18px”]<\/p>\n

Any lost pets must initially be brought to a local Council Pound for a microchip scan and possibly returned to their owner. In case an owner can’t be reached or if there’s no microchip, the animal should be taken to the Pound. Once at the Pound, dogs or cats have a chance to be claimed. If they aren’t claimed within the set time (14 days for pets with ID and 7 days for those without), they can be given to a local Rescue organization or adopted by a member of the public.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Does NRAS take in animals other than cats or dogs?” _builder_version=”4.25.2″ _module_preset=”default” custom_margin=”||20px||false|false” global_colors_info=”{}” toggle_font_size=”18px” open=”off”]<\/p>\n

No, we only take cats and dogs.\u00a0<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What to do if I need to rehome my cat or dog?” _builder_version=”4.22.2″ _module_preset=”default” custom_margin=”||20px||false|false” global_colors_info=”{}” toggle_font_size=”18px” open=”off”]<\/p>\n

If you think you may need to rehome your cat or dog, please view our article What to do if I need to re-home my pet<\/a><\/span> for good advise. If you want to surrender it through NRAS, please complete our questionnaire here.\u00a0<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What to do if your pet goes missing” _builder_version=”4.22.2″ _module_preset=”default” custom_margin=”||20px||false|false” global_colors_info=”{}” toggle_font_size=”18px” open=”off”]<\/p>\n

If your pet goes missing, start your search at home by checking in unexpected places where your pet might hide. Look around your property, behind furniture, in the garage, and even in the garden. Next, explore your local streets and reach out to your neighbors for assistance. Ensure your pet wears a properly fitting collar with an ID tag containing your current contact information to aid in their return. Contact local vets, the Council\/Pound, and animal rescue organizations, like NRAS at 6681 1860<\/a> and ARRG at 6622 1881<\/a>. Spread the word by doing a widespread letterbox drop and posting information on community noticeboards, shops, supermarkets, beach tracks, and social media. Above all, make sure your pet is microchipped and keep your details up to date with your local council in case of any address or contact changes.<\/span><\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=”4.22.2″ _module_preset=”default” text_line_height=”1.9em” header_2_font=”|700|||||||” header_2_text_align=”left” header_2_text_color=”#91288F” custom_margin=”||30px|||” global_colors_info=”{}”]<\/p>\n

Adoption Process<\/span><\/h2>\n

[\/et_pb_text][et_pb_accordion open_toggle_text_color=”#91288F” closed_toggle_background_color=”#FFFFFF” toggle_icon=”;||divi||400″ icon_color=”rgba(145,40,143,0.35)” use_icon_font_size=”on” icon_font_size=”20px” _builder_version=”4.25.2″ _module_preset=”default” toggle_font=”|700|||||||” body_line_height=”1.6em” custom_margin=”||||false|false” border_radii=”on|10px|10px|10px|10px” border_color_all=”rgba(145,40,143,0.3)” global_colors_info=”{}”][et_pb_accordion_item title=”What information do I need to provide in the adoption application?” open=”on” _builder_version=”4.25.2″ _module_preset=”default” custom_margin=”||20px||false|false” global_colors_info=”{}” toggle_font_size=”18px”]<\/p>\n

You’ll need to provide details about your personal information,\u00a0 living situation (including written permission from your landlord if applicable), your preferences, and other pets that live with you. This helps us ensure a good fit for both you and the pet.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Is there an adoption fee, and what does it cover?” _builder_version=”4.25.2″ _module_preset=”default” custom_margin=”||20px||false|false” global_colors_info=”{}” toggle_font_size=”18px” open=”off”]<\/p>\n

Yes, there is an adoption fee. This fee covers vaccinations, microchipping, desexing, and veterinary care the pet may have received. It helps us continue helping other animals too.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I adopt if I live in a rental property?” _builder_version=”4.25.2″ _module_preset=”default” custom_margin=”||20px||false|false” global_colors_info=”{}” toggle_font_size=”18px” open=”off”]<\/p>\n

Yes, but we will need to see written permission from your landlord allowing pets on the property.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What happens if things don\u2019t work out with my newly adopted pet?” _builder_version=”4.25.2″ _module_preset=”default” custom_margin=”||20px||false|false” global_colors_info=”{}” toggle_font_size=”18px” open=”off”]<\/p>\n

While we strive to make the perfect match, we understand that sometimes things don’t work out. All NRAS pets are subject to a two-week trial. If you decide during the two-week trial that you do not want to keep the pet, then when you return the dog to NRAS the adoption fee minus $50 is refunded.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Are the pets vaccinated and desexed?” _builder_version=”4.25.2″ _module_preset=”default” custom_margin=”||20px||false|false” global_colors_info=”{}” toggle_font_size=”18px” open=”off”]<\/p>\n

Yes, all our pets are vaccinated, desexed, parasite treated, microchipped, and received a thorough health check before going to their new furrever homes.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”What if I have other pets at home?” _builder_version=”4.25.2″ _module_preset=”default” custom_margin=”||20px||false|false” global_colors_info=”{}” toggle_font_size=”18px” open=”off”]<\/p>\n

We will discuss your current pets during the application process to ensure compatibility. We can also arrange introductions to make the transition smoother.<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.22.2″ _module_preset=”default” text_line_height=”1.9em” header_2_font=”|700|||||||” header_2_text_align=”left” header_2_text_color=”#91288F” custom_margin=”||22px|||” locked=”off” global_colors_info=”{}”]<\/p>\n

Forms & Questionnaires<\/h2>\n

[\/et_pb_text][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjQwMCJ9fQ==@” button_text=”Dog Adoption Questionnaire” _builder_version=”4.25.2″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_color=”#5b5b5b” button_bg_color=”RGBA(255,255,255,0)” button_border_width=”0px” button_border_color=”RGBA(255,255,255,0)” button_icon=”||fa||400″ button_icon_placement=”left” button_on_hover=”off” custom_margin=”||15px|||” custom_padding=”0px|0px|0px|25px|true|false” global_colors_info=”{}” button_text_color__hover_enabled=”on|hover” button_text_color__hover=”rgba(145,40,143,0.79)”][\/et_pb_button][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6Ijc5NyJ9fQ==@” button_text=”Cat Adoption Questionnaire” _builder_version=”4.25.2″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_color=”#5b5b5b” button_bg_color=”RGBA(255,255,255,0)” button_border_width=”0px” button_border_color=”RGBA(255,255,255,0)” button_icon=”||fa||400″ button_icon_placement=”left” button_on_hover=”off” custom_margin=”||15px|||” custom_padding=”0px|0px|0px|25px|true|false” global_colors_info=”{}” button_text_color__hover=”rgba(145,40,143,0.79)” button_text_color__hover_enabled=”on|hover”][\/et_pb_button][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjY3NSJ9fQ==@” button_text=”Membership Form” _builder_version=”4.25.0″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_color=”#5b5b5b” button_bg_color=”RGBA(255,255,255,0)” button_border_width=”0px” button_border_color=”RGBA(255,255,255,0)” button_icon=”||fa||400″ button_icon_placement=”left” button_on_hover=”off” custom_margin=”||15px|||” custom_padding=”0px|0px|0px|25px|true|false” global_colors_info=”{}” button_text_color__hover=”rgba(145,40,143,0.79)” button_text_color__hover_enabled=”on|hover”][\/et_pb_button][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjY0NyJ9fQ==@” button_text=”Volunteer Application” _builder_version=”4.25.0″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_color=”#5b5b5b” button_bg_color=”RGBA(255,255,255,0)” button_border_width=”0px” button_border_color=”RGBA(255,255,255,0)” button_icon=”||fa||400″ button_icon_placement=”left” button_on_hover=”off” custom_margin=”||15px|||” custom_padding=”0px|0px|0px|25px|true|false” global_colors_info=”{}” button_text_color__hover=”rgba(145,40,143,0.79)” button_text_color__hover_enabled=”on|hover”][\/et_pb_button][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjY0MCJ9fQ==@” button_text=”Foster Carer Application” _builder_version=”4.25.0″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_color=”#5b5b5b” button_bg_color=”RGBA(255,255,255,0)” button_border_width=”0px” button_border_color=”RGBA(255,255,255,0)” button_icon=”||fa||400″ button_icon_placement=”left” button_on_hover=”off” custom_margin=”||15px|||” custom_padding=”0px|0px|0px|25px|true|false” global_colors_info=”{}” button_text_color__hover=”rgba(145,40,143,0.79)” button_text_color__hover_enabled=”on|hover”][\/et_pb_button][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjY4NCJ9fQ==@” button_text=”Dog Surrender Questionnaire” _builder_version=”4.25.0″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_color=”#5b5b5b” button_bg_color=”RGBA(255,255,255,0)” button_border_width=”0px” button_border_color=”RGBA(255,255,255,0)” button_icon=”||fa||400″ button_icon_placement=”left” button_on_hover=”off” custom_margin=”||15px|||” custom_padding=”0px|0px|0px|25px|true|false” global_colors_info=”{}” button_text_color__hover=”rgba(145,40,143,0.79)” button_text_color__hover_enabled=”on|hover”][\/et_pb_button][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjY3OSJ9fQ==@” button_text=”Cat Surrender Questionnaire” _builder_version=”4.25.0″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_color=”#5b5b5b” button_bg_color=”RGBA(255,255,255,0)” button_border_width=”0px” button_border_color=”RGBA(255,255,255,0)” button_icon=”||fa||400″ button_icon_placement=”left” button_on_hover=”off” custom_margin=”||35px|||” custom_padding=”0px|0px|0px|25px|true|false” global_colors_info=”{}” button_text_color__hover=”rgba(145,40,143,0.79)” button_text_color__hover_enabled=”on|hover”][\/et_pb_button][et_pb_text _builder_version=”4.22.2″ _module_preset=”default” text_line_height=”1.9em” header_2_font=”|700|||||||” header_2_text_align=”left” header_2_text_color=”#91288F” custom_margin=”||30px|||” global_colors_info=”{}”]<\/p>\n

Check out our FAQ Articles<\/span><\/h2>\n

[\/et_pb_text][et_pb_blog fullwidth=”off” posts_number=”3″ include_categories=”7″ use_manual_excerpt=”off” excerpt_length=”0″ show_more=”on” show_author=”off” show_pagination=”off” masonry_tile_background_color=”#FFFFFF” _builder_version=”4.22.2″ _module_preset=”default” header_font=”|700|||||||” read_more_font=”|700||on|||||” read_more_font_size=”15px” read_more_letter_spacing=”1px” border_radii=”on|20px|20px|20px|20px” border_width_all=”0px” box_shadow_style=”preset1″ box_shadow_blur=”35px” box_shadow_color=”rgba(94,20,96,0.14)” locked=”off” global_colors_info=”{}”][\/et_pb_blog][et_pb_text _builder_version=”4.22.2″ _module_preset=”default” text_line_height=”1.9em” header_2_font=”|700|||||||” header_2_text_align=”left” header_2_text_color=”#91288F” custom_margin=”||22px|||” locked=”off” global_colors_info=”{}”]<\/p>\n

Local Councils<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.22.2″ _module_preset=”default” text_line_height=”1.9em” header_2_font=”|700|||||||” header_2_text_align=”left” header_2_text_color=”#91288F” custom_margin=”||30px|||” locked=”off” global_colors_info=”{}”]<\/p>\n

Quick links to Councils within the Northern Rivers include:<\/p>\n